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To save time, please first review our FAQ section below.

HAVE QUESTIONS?

  • I noticed a style I wanted is sold out. Will it be re-stocked?
  • Styles showing sold-out maybe available selecting other sizes or color. Otherwise they are likely to be re-stocked on our next inventory update that happen every Friday morning typically between 6am and 1pm MST.
  • How do I pay and what methods of payment do you accept?
  • Once you have finished selecting your order just click on your Cart/Checkout button found on top right side of the website header. Then log-in to your account or if you are new customer just create an account. If you have a coupon or discount code enter it and click the apply button! You will then see your order's total reduced by that amount. Then simply select your payment method. We accept all major credit and debit cards and Paypal Pal. (Sorry E-transfer is no longer accepted)
  • How and when do you ship my order and what's the cost?
  • Our standard carriers are Canada Post and Fedex. We ship your order within 1-3 business days. Holidays and weekends are not business days. Order confirmation will be provided via email after your order is placed. With the exception of our standard envelope shipping, a confirmation email will be sent when your order ships. The following day (24 hours) you'll receive a separate email update with a tracking number allowing you to look-up the estimated arrival day.

    We've made your cost of shipping easy to calculate using flat rate shipping based on the order value being shipped.

    Flat Rate Shipping

    Envelope $0-100.00 = $7.99 ... (Standard envelope shipping, 7-14 days depending on location, no tracking)
    $101.00 - $200.00 = $14.99
    $201.00 - $300.00 = $24.99
    $301.00 - $400.00 = $29.99
    $400.00 + = $34.99

  • Will I need to sign for delivery?
  • We do not require a signature when we ship your package. However, some carrier drivers might decide to ask for a signature, which is at his or her discretion. It is recommended that you choose a secure shipping address to ensure your product is received and delivered in a timely fashion.
  • Can I change my order once it’s placed?
  • Were sorry, but orders cannot be changed once you have received a shipping confirmation. If you have not received a shipping confirmation there maybe be a possibility depending on what stage of fulfillment it is at. You can use our contact form to inquire providing your order #. Please note that if it is possible it will likely delay shipping of your order.
  • What is your Return Policy?
  • We want you to love your Mayberrys fashions! In the event you are unhappy with your purchase we will be happy to exchange it for you as long as the item has not been worn (tried on is fine) or washed. To review our our return policy in full and make a return please click on our Return Policy link in the footer of this page. Thank you.

    Exchange Policy for items purchased through a Stylist.

    Each Mayberrys Stylist is responsible for establishing an exchange policy for items sold through them. Should you have any questions regarding a product purchased through one of our Stylists, please contact the Stylist directly.
  • Why don't I see phone # to call you?
  • We’re sorry, but we do not offer phone support. We have found it in the best interest of both our customers and our company to always have the ability to reference exactly what is communicated by both parties. However, you will find our email support very efficient and often be pleasantly surprised just how quick we reply!